Publication: Client expectation from doctors: Expectation – reality gap
Date
2007
Journal Title
Journal ISSN
Volume Title
Publisher
Kathmandu University
Abstract
Abstract
Aims and objectives: To determine client expectation from doctors, a descriptive survey was conducted
amongst people above 18 years of age and doctors of Faridpur District.
Methodology: For this purpose a total of 400 patients and 30 doctors were involved. Both rural and urban
population were included. A sample of 30 doctors was selected from the outdoor department of Faridpur
Medical College Hospital (FMCH), one Thana Health Complex; Non-Govt. private practitioners working in
Faridpur town and one Thana of Faridpur District. All had MBBS degree and had become doctors within the last
10 years. Data were collected and both quantitative and qualitative analyses were done. Focus group discussions
were done among the people of Faridpur town and one Thana.
Results: The results showed that the majority of clients wanted (I) Experienced and skilled but inexpensive
doctors. (II) Proper diagnosis (III) Good behaviour (IV) Free supply of medicine especially for the poor (V)
Good clean hospital infrastructure (VI) Hospital to be in the vicinity of their residences. (VII) Both treatment
and advice for prevention to be given by the doctors.
Key words: Clients, Doctors, Expectation, Reality, Gap
Description
MM Rahman
Associate Professor and Head of Department of Physiology, Faridpur Medical College, Faridpur
S Rahman
Ex Director, Bangladesh Medical Research Council (BMRC)
N Begum
Chairman, Department of Physiology, BSMMU
AKM Asaduzzaman
Assistant Professor, Centre for Medical Education
M Shahjahan
Scientific Officer, BMRC
A Firoz
Scientific Officer, BIRDEM
Metul MS
General Practitioner, Faridpur, Bangladesh